Refund policy

Please carefully read our Refund and Returns Policy before making a purchase from Decohive. It will assist you in determining if you qualify for a return. The item must be in its original packing, unused, and in the same condition as when it was received in order to qualify.

Conditions for Returns

  • Receipt Required: A receipt or other proof of purchase is required to finish a return.
  • Return Conditions: Items must be in their original state and unused. Refunds may be partially granted if:
    • The item is broken, missing pieces, or not in its original condition—all of which are not the result of our mistakes.
    • The item has been opened and is not in its original packing.
    • The return does not contain the original tags, warranty cards, accessories, freebies, or user manuals.
    • The item is not in its original box or packaging.

Replacement

Our goal is to process replacements as soon as possible, usually in two weeks, but depending on availability, it could take up to two weeks.

Refunds

  • Inspection: We will examine the product and its condition after we get your return. An email confirming receipt of the returned goods and the anticipated refund period will be sent to you.
  • Late or Missing Refunds: If you do not receive your refund within the expected timeframe, please contact us at support@decohive.co.uk. We will assist you in resolving the issue.

Valid Reasons to Return an Item

You may return a product under these conditions:

  • Damaged or Defective: if the goods arrives physically broken, damaged, or flawed.
  • Incorrect Product: if the item is missing parts or does not fit the description on our website.
  • Change of Mind: if you decide you no longer need the product. We only accept returns for this reason if you let us know within 30 days after delivery. Items have to be unused.

Damaged Products

Within 24 hours of delivery, report any broken goods. For problems reported after this time, we are unable to provide replacements, refunds, or returns.

Sale Items

Refunds are only available for regular-priced items. There are no refunds for sale items. We will get in touch with you to verify the proper price or cancel the order if there is a pricing problem on the website. If the order is canceled, you will receive a complete refund if you have already made a payment.

Exchanges

If a product is damaged or defective, we provide replacements or refunds. Please send us an email if you need to swap a damaged item for the same product. It could take up to two weeks to process a replacement.

Shipping Costs

All shipping expenses related to returns are your responsibility. The amount of your refund will be reduced by the non-refundable shipping costs.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at: