Shipping policy

Shipping policy

Last updated: 12 Aug 2026

1. The Location of Our Delivery

We currently only deliver to addresses on the UK mainland.

Delivery is free for every order; there are no unexpected checkout fees, last-minute delivery fees, or administrative expenses. Delivery to the UK mainland is free.

2. How Long Will My Order Take?

We carefully plan our entire order-to-delivery life cycle around the following time frames:

  • Daily Order Cutoff Time: 2:00 PM. After this deadline, orders will begin to be processed the following business day.
  • Delivery Time: 4 to 12 days from the date of initial checkout. Standard delivery operations take place Monday through Saturday from 10:00 AM to 10:00 PM.

3. Tracking Your Order

We don't use third-party couriers, in contrast to many online businesses. Since our own specialized delivery crew handles every delivery, we are able to speak with you directly at every stage:

  • Dispatch Notification: You will receive an email or SMS confirming that your order is on its way as soon as it leaves our warehouse.
  • Pre-Delivery Call: We will get in touch with you one to two days before to your delivery date to confirm a precise 4-hour window for arrival so you don't have to wait.
  • On the Day: About half an hour before to your arrival, our driver will give you a detailed heads-up.

4. If Your Order Hasn't Arrived

Please get in touch with us at support@decohive.co.uk if 14 days have gone by after your anticipated delivery date and there is no trace of your order. We will look into it right immediately.

5. Managing Your Delivery

Rescheduled:Do you need to modify the timing or date of your delivery? No worries, get in touch with us at least 24 hours before to your planned delivery, and we'll change it for free.

Missed Deliveries:We will make every effort to provide a new delivery date within ten working days if you are not available at the scheduled time or decline the slot on the day.

6. Important Conditions on Delivery Day

Please read the following before your delivery is booked:

Ground Floor Only (Standard Service)
Our regular delivery includes moving your furniture to a suitable ground level spot and carefully putting it inside your home.

Existing Furniture
Any furniture or other items that are currently in your home cannot be moved, rearranged, or removed by our drivers.

fitting service
As part of routine delivery, drivers do not perform product fitting services. When submitting the order, you must choose the fitting option if you need fitting services.

Company Contact Information

For tracking requests, checkout assistance, or logistics inquiries, please contact us