Contact us
We at Decohive Ltd, doing business as Decohive, are committed to provide amiable, trustworthy, and timely client service. Whether you need assistance placing an order, have a question about a product, or need assistance with shipping, returns, or any other part of your purchase, our staff is here to help.
We aim to make every buying experience as smooth and hassle-free as possible and strive to respond to all customer enquiries within one working day.
How to Contact Customer Service
Website: www.decohive.co.uk
Contact: +447412853297
Registered Address:
68 Elmcroft Avenue, London, England, N9 7DN, United Kingdom
Company Registration Number: 13139426
Customer Service Hours
Our customer service team is available during the following hours:
7:00 AM to 5:00 PM, Monday to Saturday
We are closed on Sundays and public holidays.
If you contact us outside our customer service hours, we will respond as soon as possible on the next working day.
How We Can Assist
Our customer service team can assist you with:
1) Product information and recommendations
2)Order tracking and order status
3)Delivery enquiries
4)Returns and refunds
5)Exchange requests
6)Faulty or damaged products
7)Billing and payment enquiries
8)General questions about your order or our services
Information to Provide When Contacting Us
To help us resolve your enquiry as quickly as possible, please provide:
1)Your full name
2)Your order number, if applicable
3)A brief description of your enquiry
Photographs or other relevant information if you are reporting a faulty, damaged, or incorrect item
Providing this information will help our team understand your enquiry and handle your request more efficiently.
We appreciate your patience and look forward to assisting you.
Contact Form
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