Our goal at DECOHIVE LTD is to make your online shopping experience simple, clear, and safe. When you make a purchase from us, this policy describes how payments, order processing, delivery, and shipping operate.
We take great care to protect your payment and personal information.
Secure payment mechanisms and suitable security measures are used to process payments received via our website.
Refunds are processed in compliance with applicable UK consumer law and our Returns & Refund Policy.
Unless otherwise specified or mandated by law, a refund will typically be applied to the original payment method used for the purchase.
Please get in touch with us before filing a payment dispute if you have a billing or payment issue so that we can look into it and find a solution.
To protect our customers and our business:
When placing an order, you are in charge of giving precise and comprehensive billing and contact details.
Order processing, payment verification, and delivery may all be delayed by inaccurate information.
During the purchase process and/or at checkout, delivery availability and fees will be shown.
Before you finish your purchase, you will be informed of any applicable delivery fees.
The applicable terms and exclusions will be applicable when free shipping is promoted for a certain product, area, promotion, or order.
Depending on the customer's location, product, size, quantity, and shipping needs, delivery availability may change.
We aim to process and deliver orders within the estimated timescales shown on the relevant product page, checkout, or order confirmation.
Delivery estimates may vary depending on:
Unless a precise delivery date has been specifically agreed upon, the anticipated delivery period given at checkout or after ordering should be considered an indication.
We will try to get in touch with you using the contact information that came with your order if there is a major delay that affects your order.
Depending on the product and delivery location, we may contact you to arrange a suitable delivery date or delivery window.
Where delivery requires an appointment:
Where applicable, you may receive delivery confirmation by email, telephone, SMS, or another communication method provided by us or our delivery partner.
Please get in touch with us right away if you are unable to accept a planned delivery.
We might need to schedule a new delivery appointment if a delivery is missed because no one is available to accept the order or because appropriate access is unavailable.
Subject to applicable law, additional delivery fees may be imposed in situations when a failed delivery or rescheduling is brought on by false information, the customer's inability to be present at a scheduled appointment, or other factors within their control.
Before any costs are applied, we will discuss them with you.
Before placing an order, customers should ensure that the furniture can reasonably be delivered to the intended location.
You are responsible for providing accurate information about:
Large furniture items may require suitable access routes.
If our delivery staff reasonably concludes that the product cannot safely pass through the available access route or that the property or access route poses a severe safety concern, they may be unable to execute the delivery.
We will talk to you about your alternatives if delivery cannot be finished due to inappropriate access.
The delivery service chosen or provided for your order determines the quality of delivery.
Delivery may be restricted to the safest and most convenient place that is reasonably accessible, unless an enhanced or room-of-choice delivery service has been specifically agreed upon.
It is not necessary for our delivery staff to relocate existing furniture, personal items, or other property in order to get entry.
Before the delivery occurs, customers should ensure that the intended delivery path is clear.
Please inspect your products as soon as reasonably possible after delivery.
If you notice visible damage, missing components, or an incorrect item, please contact us promptly at:
support@decohive.co.ukWhere possible, please provide:
If an item appears to have a structural or manufacturing defect during assembly, please stop assembly and contact us before continuing.
Nothing in this section limits your statutory rights under applicable UK consumer law.
If your order has not arrived within the estimated delivery period, please contact us at:
support@decohive.co.ukWe will investigate the delivery status and work with the relevant delivery provider or logistics team where necessary.
Where goods are lost or delayed, your statutory rights remain unaffected.
Certain products may have delivery restrictions based on their size, weight, availability, location, or other logistical requirements.
Before placing an order, please check the delivery information provided for the specific product.
If we are unable to deliver an order to your location after the order has been placed, we will contact you to discuss the available options.
For questions regarding payments, delivery, shipping, cancellations, or refunds, please contact us:
DECOHIVE LTD
Trading as: Decohive
Company Number: 17198315
Registered Address:
68 Elmcroft Avenue, London, England, N9 7DN, United Kingdom.
Contact: +447412853297
Email: support@decohive.co.uk
Website: www.decohive.co.uk
We aim to respond to customer enquiries as promptly as reasonably possible.