Our goal at DECOHIVE LTD is for you to be completely satisfied with your purchase. Your statutory rights are completely protected under UK consumer protection legislation, such as the UK Consumer Rights Act 2015 and relevant distance-selling and consumer-contract restrictions.
If applicable, you may be entitled to return your item for a change of heart and cancel your order within 30 days after the date of physical delivery under UK consumer legislation.
The item must be unused, disassembled if necessary, and returned in its original packaging and condition in order to be eligible for a change-of-mind refund.
Both your statutory rights and our applicable return policy apply to sale items.
Depending on the situation and relevant UK law, you may be entitled to a repair, replacement, or refund if your item comes damaged, defective, unfit for its intended use, does not match its description, or is otherwise not as required under your statutory rights.
The following items may not be eligible for a change-of-mind return:
Your statutory rights regarding defective, damaged, faulty, improperly provided, or misrepresented goods are unaffected by these exclusions.
Please send us an email to discuss a problem with your order or to request a return:
Kindly provide the item's specifics, your order number, and the reason for the return.
We will give you the proper return instructions and return address as soon as your return is accepted.
DECOHIVE LTD
68 Elmcroft Avenue, London, England, N9 7DN,United Kingdom
Subject to the conditions of the order and applicable UK law, the customer may be liable for the return shipping charges in the event of a change of heart.
UK Sliding Wardrobe Limited will set up a suitable return method or pay the necessary return fees if an item is faulty, damaged, incorrect, or otherwise covered by our legal duties.
When returning an item, we highly advise utilizing a tracked and insured delivery service. Until your return has been completed, please keep your tracking number and proof of postage.
We will send you an email with the status of your refund as soon as your returned item has been received and examined.
Refunds that are authorized will be applied to the original payment method you used. Please give us up to eight business days to process your refund.
It can take longer for the money to show up in your account depending on your bank or payment provider.
There is no restocking fee.
Subject to availability and the conditions of our returns policy, eligible catalog items may be exchanged within the relevant return period.
To exchange an item for a different model, size, color, or configuration, please get in touch with our customer support team at:
We will let you know about your alternatives, any applicable pricing differences, and the expenses of delivery and return.
DECOHIVE LTD
Trading as: Decohive
Company Number: 17198315
Registered Address:
68 Elmcroft Avenue, London, England, N9 7DN, United Kingdom.
Contact: +447412853297
Email: support@decoive.co.uk
Website: www.decohive.co.uk