Privacy Policy

At DECOHIVE LTD, we are committed to respecting and protecting your privacy. When you visit our website, www.decohive.co.uk or purchase products from us, this Privacy Policy explains how your personal information may be collected, used, stored, and protected.

DECOHIVE LTD is the trading name of Decohive (Company Number: 17198315).

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit, browse, get in touch with us, or use our website to place an order, we might gather information.

Personal Information

Depending on how you interact with us, we may collect information such as:

• Full name and email address
• Billing and delivery address
• Telephone number
• Order and purchase details
• Information you provide when contacting our customer service team
• Payment information required to process your order

Third-party payment providers often handle payment information securely. Complete credit card information is not something we plan to keep on our own servers.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage and interaction information
• Referral/source information
• Cookies and similar tracking technologies

We may be able to analyze website performance, maintain website security, improve functionality, and improve your overall browsing experience with the use of this information.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil customer orders
• Arrange delivery and logistics
• Process payments securely
• Communicate with you regarding your orders
• Respond to questions, enquiries, and customer service requests
• Provide after-sales support
• Improve our products, services, and website
• Maintain website security and prevent fraud
• Detect and investigate potentially fraudulent or unlawful activity
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Establish, exercise, or defend our legal rights where necessary

We may also send you marketing or promotional emails where allowed by law. Anytime you want, you can stop receiving marketing communications.

3. Sharing Your Information

Your personal information is not traded, sold, or rented by us.

When it is reasonably required to run our business and offer our services, we may disclose information to reliable third parties. These could consist of:

• Payment processors and payment service providers
• Delivery and courier companies
• Logistics and fulfilment providers
• Website hosting and technical service providers
• Website analytics and performance providers
• Fraud prevention and security providers
• Professional advisers, where necessary
• Government authorities, regulators, or law-enforcement bodies where required by law

We take reasonable precautions to guaranty that the proper measures are in place when third parties process personal information on our behalf.

In order to safeguard our customers, website, business, property, or legal rights, we may also reveal information.

4. Tracking technologies and cookies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Remember preferences
• Maintain shopping cart functionality
• Enable essential website features
• Understand website traffic and visitor behaviour
• Analyse website performance
• Improve our services and website experience
• Support advertising and marketing activities where applicable

Using your browser's options, you may control or disable cookies. Please be aware that some aspects of our website may not function properly if you disable certain cookies.

Before utilizing non-essential cookies or tracking technologies, we shall get the necessary consent when required by applicable law.

5. Data Security

To prevent unauthorized access, unintentional loss, misuse, alteration, disclosure, or destruction of personal information, we take appropriate organizational and technical precautions.

Using security measures intended to safeguard payment information, payments are processed through the proper third-party payment providers.

Complete credit card information is not purposefully kept on our website servers.

However, there is no way to store information electronically or send it over the internet that is 100% safe. Even though we take appropriate safety measures, we are unable to provide complete security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and fulfil customer orders
• Provide customer support
• Maintain appropriate business records
• Meet legal, tax, accounting, and regulatory requirements
• Resolve complaints or disputes
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

7. Your Rights Under UK Data Protection Law

Under applicable UK data protection legislation, including the UK GDPR, you may have rights regarding your personal information, including:

• Right of Access: Request access to the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information where legally applicable.
• Right to Restrict Processing: Request that we restrict how we process your personal information in certain circumstances.
• Right to Object: Object to certain types of processing, including certain direct marketing activities.
• Right to Data Portability: Request certain personal information in a structured, commonly used, and machine-readable format where applicable.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights or ask questions about how we process your information, please contact us using the details below.

8. Third-Party Websites

Links to external websites or services may be found on our website.

External websites' privacy policies, security, content, and practices are not our responsibility. Before giving any third-party website any personal information, we advise you to read their privacy policy.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect modifications to our business procedures, website operation, technology, or relevant legal and regulatory requirements.

This page will be updated whenever we make changes.

For the most recent version of our Privacy Policy, we advise visiting this page on a regular basis.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us:

DECOHIVE LTD

Trading as: Decohive

Company Number: 17198315

Registered Address:
68 Elmcroft Avenue, London, England, N9 7DN, United Kingdom.

Contact: +447412853297

Email: support@decohive.co.uk

Website: www.decohive.co.uk